Terms & Conditions
Please note our site contains products of an adult nature. Customers must be age 18 years or over and purchasing from us
is acceptance of our terms and conditions and is also confirmation that you are over 18 years old.
Please read them carefully and print a copy for future reference.

How to Order

• Order online using our secure server, telephone, fax or post your order with a cheque to us.
• Simply fill in all details e.g:-. size, colour and quantity sections relevant to your order.
• Complete the price sections, then select the correct shipping method for your area.
• Enter your Credit/Debit card details online using our secure server. (click here for more information)
• Enter your email address and you will be sent an invoice automatically online from Direct UK.
• If ordering by Telephone or Fax select the correct invoice, print it out and telephone us with ID number.
• Ordering by post select "Purchasing by Cheque or Money Order", enter your details, print it out (and a copy for yourself) and post it enclosing your cheque or money order made payable to Direct Sales Limited to the address at the bottom of the form.
  
  
• OVERSEAS CUSTOMERS NOTE: You are responsible for importing goods into your own country, and you must obey the regulations concerning those laws. You may be charged an import tax on any goods you import, even via the internet.
• We have included a currency coverter so you may see the cost of your order in your own currency.

• We accept all major Credit / Debit Cards: Master Card, Maestro, Visa Credit, Visa Delta, Solo, JCB, American Express and Dinners Club International. Please note we do not accept the Visa Electron card. All card transactions are in £-Sterling
• We also accept cheques and postal orders in £ Sterling. Please make these payable to Direct Sales Limited and post them to our address on our contact page.
• Direct UK is a trading name of Direct Sales Limited.
• We do not recommend sending cash through the post, but if it is your preferred option we strongly recommend using the registered/recorded delivery service. All cash payments are sent at your own risk and must be sufficient to cover the cost of goods. We accept no responsibility if sufficient cash is not enclosed with the order.

Privacy Policy

• We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998).
• We collect information about you for 2 reasons: firstly, to process your order and second, to provide you with the best possible service.
• The type of information we will collect about you includes:
  
  your name
  address
  phone number
  email address
  credit/debit card details
  
  
• Your details are collected and stored for the purpose of processing your order only. Direct UK will never sell, trade or give your details to any other persons, business or organisations.
• We do not keep a customer database, therefore, no details can be passed to a third party.
  
  
• We request your email address in the checkout so that an automated order confirmation can be sent.
• Your e-mail will NOT be used to send unsolicited material.
• We will only make contact by e-mail or telephone if there is a problem with the order.
• Customer service and confidentiality is priority in our business.
  
  
• If you have any questions about privacy, please contact us.

• Online Ordering
  The security of your online purchase information is very important to us. We have implemented numerous measures to ensure that purchasing online from us is safe and secure.You can be assured with complete assurance, that when ordering online, what you are seeing cannot be viewed by a third party.
  Complete and total security!
  
  
• How do we do it?
  When you enter your credit card information it passes between your computer and our secure server, the information is encrypted (coded), using Secure Socket Layer (SSL) Protection. You will see a small "lock" appear in your browser. If you see this, you can be confident that what you are typing cannot be viewed by anyone else. We then use (Pretty Good Privacy) which allows this information to be further encrypted during its journey from our secure server to Direct-UK, where it is further protected by a firewall. Your order is then decrypted and then processed. Once this has been processed all credit card information is then deleted from our system.
  
  
• Did you know?
  It is far safer to transmit your credit card number over the Internet, using a Secure Server, than to give it to a waiter at a restaurant or read it aloud over a mobile phone!
  
  
• A Reputable Company
  As with any shopping environment, the most important aspect to security is doing business with a reputable company. When you do business with Direct-UK, you are doing business with a well established company. We are a leading adult company who have been in the Adult industry for many years. Our reputation is built on providing the best products and services, while developing solid relationships with our customers.

Delivery of Goods

• All prices on our website are exclusive of delivery charges.
• Once you have ordered your products please select the correct shipping price, online, for your area.
  Either: United Kingdom - Europe - Worldwide.
  All shipping costs are based on a sliding scale according to the total value (£) of your order.
  
  
• Shipping Prices:
  
  

  UK Royal Mail		Europe (including Southern Ireland) International Recorded Delivery		Worldwide International Recorded Delivery
  Order	Shipping	Order	Shipping	Order	Shipping
  under £10 under £37 under £65 under £300 over £300 FREE	£2.75 £3.50 £5.00 £8.00 -	under £23 under £50 under £100 under £300 over £300 FREE	£5.50 £7.75 £9.00 £11.00 -	under £23 under £50 under £100 under £300 over £300 FREE	£7.50 £10.75 £14.00 £25.00 -

  
  
• If paying by cheque once it has cleared our bank (usually 5 working days) we will dispatch your order.
• If paying by Credit Card, to avoid fraudulent orders, goods can only be delivered to the cardholders billing address. If you would like us to deliver to a different address, please contact your credit card company and authorize the alternative delivery address.
• All orders are processed immediately and dispatched in plain packaging within 24hours subject to stock availability. Delivery will be within 3 working days by Royal Mail.
• However if an item is out of stock, delivery will normally be made within 7 days, but please allow 14 days.
• Non delivery: If no one is there to receive the parcel a card will be left saying where you can collect it or it can be re-delivered. Parcels are held at the Post Office for 7 days. If collecting, proof of identity is required, either a drivers license or a relevant bill showing your name and address.

Contract of Terms & Conditions

• These terms and conditions shall be governed by and construed according to English Law.
• Although Direct UK will endeavour to ensure the accuracy of all information made available on the web site, neither Direct UK nor any directors, employees or other representatives will be liable for damages of any kind arising out of or in connection with the use of this site.
• Price and availability information is subject to change without notice. Errors and offers are exempt.
• In order to ensure that all products are of the highest quality, we reserve the right to alter, amend and improve products without prior notification. Should a product be deleted, amended or altered in any way we reserve the right to send an alternative of equal or improved quality at no extra cost.
• All prices quoted include VAT at current UK rate.
• Any illustration of a product or description of size, dimension, style etc. is given in good faith, however, it cannot be guaranteed as absolutely correct. Due to the nature of electronic imaging, colours depicted in photographs should be used for guidance only.
• Prices do not include panties or stockings unless otherwise stated.
• All goods remain the property of Direct UK until paid for in full.
• Direct UK cannot be held responsible for any damage to goods, property or injury to persons where products have not been used with reasonable care or in accordance with their manufacturers instructions or guidelines. Common sense should be used at all times.
• By placing an order for any product on this site you are agreeing to the above terms and conditions.
• These terms and conditions are subject to change at any time without prior notice to you.
• None of the above terms affect your statutory rights as a consumer.

• Returns
  
• If you are not totally satisfied with your purchase for any reason, you have the right to cancel your order within 3 working days from the day after you receive the goods, for credit, refund (excluding Postage and Packing) or exchange.
• Credit/debit card refunds are usually made within 30 days of cancellation.
• We recommend cancellation/amendment notice is given by calling us on 01392 209863 Mon - Fri 9.00am - 8pm (UK Time) as soon as possible. Alternatively notice may be given by e-mail of Fax. Please give as much information as possible when notifying by e-mail or Fax, e.g. order number, name & address and a contact telephone number so we may call you should any queries arise.
• You will be wholly responsible for the cost of return delivery or collection, and safe return of the goods.
• Ensure you get a proof of posting from the Post Office when returning an item to us and we recommend you use a Recorded Delivery Service. Values over £23 must be returned by Royal Mail Special Delivery or a similar service.
• Direct UK will not be responsible for products lost in the post when being returned.
• Due to the personal nature of the personal products we sell and for hygiene reasons, we will NOT accept underwear or any goods for return if the seal has been broken and the sealed packaging has been opened unless it is faulty.
• It is your responsibility to return purchases in pristine condition in its unopened original packaging where possible, unused and received in 'as sold' condition along with the receipt (in accordance to the Distance Selling Regulations 2000).
  
• Returns must be made to the following address:
  
  Returns Department
  Direct UK
  Staddon House
  4 Staddon Close
  Honeylands
  Exeter
  Devon EX4 8QY
  ENGLAND
  
  
• Returns sent to any other address will not be accepted.
  
• Where goods are received back incomplete or in a damaged or used condition you will be charged the cost of restoring the goods to a saleable condition.
  
• If you do not return goods within 7 days after we have been informed that you intend to cancel your order, we reserve the right to arrange collection of the item and to charge you for such collection.
  
  
• Videos / DVD,s
  If your Video/DVD is faulty, we'll replace it or refund you if it is returned within 7 days after we have been informed.
• The law makes an exception to your right to return in the case of videos, music & computer games where the seal has been broken. This invalidates your right to return the video - unless it is faulty.
  
  
• Broken / Faulty Goods
  In the unlikely event that you wish to return a product purchased from us due to a manufacturing fault, please note that the customer will be offered either a replacement, or a full refund (including return postage by Recorded Delivery or Special Delivery), for any goods found to be faulty when delivered. Faulty goods must be rejected within 3 working days from the day after you receive the goods, for a full refund or replacement. We will require full details of the order date and Customer Shopper ID number. Each item must be returned in its original packaging where possible, unused and received in 'as sold' condition, with the product code clearly marked. Please keep proof of posting when returning products.
  
  
• Errors
  In the unlikely event of Direct UK supplying your order incorrectly in any way, customers must contact Direct UK immediately providing full details of the order date and invoice number. Direct UK will endeavour to correct the situation immediately.
  
  For full details of how to return please call our Customer Service Department on 01392 209863.
  (Calls charged at Standard Phone Charges. This is not a Premium Rate Service).
  

Complaints Procedure

• We are committed to providing excellent customer service.
  Every effort is made to ensure that your shopping experience with us is efficient and professional. However, there may be times when things go wrong i.e if we have:
  
  
• sent you damaged/faulty goods
  
• sent you the wrong items
  
• incorrectly processed your order
  
• delayed sending your order
  
  
• Please contact Customer Service Department on 01392 209863.
  (Calls charged at Standard Phone Charges. This is not a Premium Rate Service).
  We will endeavor reply within 48 hours and resolve the problem within 30 days.
  
  
• If you are unhappy with your purchase, then please read our Returns Policy above.