Shipping & Returns

Returns Policy

PLEASE NOTE THAT RETURNS ARE COSTLY SO PLEASE CHOOSE YOUR PURCHASE CAREFULLY!
All products sold by Direct Sales Ltd are subject to the following conditions:-

• Returns
  
• If you are not totally satisfied with your purchase for any reason, you have the right to cancel your order within 3 working days from the day after you receive the goods, for credit, refund (excluding Postage and Packing) or exchange.
• Credit/debit card refunds are usually made within 30 days of cancellation.
• We recommend cancellation/amendment notice is given by calling us on 01392 346315 Mon - Fri 9.00am - 5pm (UK Time) as soon as possible. Alternatively notice may be given by e-mail of Fax. Please give as much information as possible when notifying by e-mail or Fax, e.g. order number, name & address and a contact telephone number so we may call you should any queries arise.
• You will be wholly responsible for the cost of return delivery or collection, and safe return of the goods.
• Ensure you get a proof of posting from the Post Office when returning an item to us and we recommend you use a Recorded Delivery Service. Values over £23 must be returned by Royal Mail Special Delivery or a similar service.
• Direct UK will not be responsible for products lost in the post when being returned.  
• Due to the personal nature of the personal products we sell and for hygiene reasons, we will NOT accept underwear or any goods for return if the seal has been broken and the sealed packaging has been opened unless it is faulty.
• It is your responsibility to return purchases in pristine condition in its unopened original packaging where possible, unused and received in 'as sold' condition along with the receipt (in accordance to the Distance Selling Regulations 2000).
  
• Returns must be made to the following address:
  
  Returns Department
  Direct Sales Ltd
  Staddon House
  4 Staddon Close
  Honeylands
  Exeter
  Devon EX4 8QY
  ENGLAND

• Returns sent to any other address will not be accepted.
  
• Where goods are received back incomplete or in a damaged or used condition you will be charged the cost of restoring the goods to a saleable condition.
  
• If you do not return goods within 7 days after we have been informed that you intend to cancel your order, we reserve the right to arrange collection of the item and to charge you for such collection.
   
  
• Broken / Faulty Goods
  In the unlikely event that you wish to return a product purchased from us due to a manufacturing fault, please note that the customer will be offered either a replacement, or a full refund (including return postage by Recorded Delivery or Special Delivery), for any goods found to be faulty when delivered. Faulty goods must be rejected within 3 working days from the day after you receive the goods, for a full refund or replacement. We will require full details of the order date and Customer Shopper ID number. Each item must be returned in its original packaging where possible, unused and received in 'as sold' condition, with the product code clearly marked. Please keep proof of posting when returning products.
  
  
• Errors
  In the unlikely event of us supplying your order incorrectly in any way, customers must contact us immediately providing full details of the order date and invoice number and we will endeavour to correct the situation immediately.